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January 31, 2007
Champions of Sound
A couple of weeks ago, I started reading Champions of Sound, a new blog about acoustics. I love it. It’s entertaining, interesting, thought-provoking, clear, and well-written. It’s also surprising in the depth and catholicity of the ideas written about. For...Posted by Neill Archer Roan at 10:09 AM | Permalink
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January 29, 2007
Put Your HR Director on Your Brand Team.
Savvy marketers build strong partnerships with their human resource counterparts to ensure that the people in the service-profit chain have the right temperament, skills, and training to be successful. As I’ve thought about the challenges implicit in brand-promise fulfillment, it has occurred to me many times over the years that the hotel category offers many valuable lessons to those of us who work in performing arts administration.Posted by Neill Archer Roan at 08:00 AM | Permalink
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January 26, 2007
Musings About Governance
Board function and role vary dramatically from one organization to another, and so does the relative effectiveness of boards. Some organizations derive enormous value from their boards of directors. Others gain little, if anything. Why? What is the difference that makes a difference?Posted by Neill Archer Roan at 09:38 AM | Permalink
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January 14, 2007
Who's Afraid of Virginia Woolf? Not Bill.
Have you ever had one of those conversations that come at you out of the blue that just leave you reeling - both emotionally and intellectually? A conversation, that leaves words and ideas echoing in the most remote spaces of...Posted by Neill Archer Roan at 05:32 PM | Permalink
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January 07, 2007
Stronger Brands Boost Fundraising Performance
There is a compelling post on Time, Treasure and Talent currently about how a strong brand empowers fundraising. Usually when organizations contemplate strengthening their brand, considerations are prompted by earned income challenges or a belief that strengthening brand will improve...Posted by Neill Archer Roan at 11:32 AM | Permalink
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January 05, 2007
Are Current Customers Innovation-Inhibitors?
Rosabeth Moss Kanter’s superb Harvard Business Review article, Innovation: The Classic Traps, re-surfaced an idea I first pondered in Clayton Christensen’s The Innovator’s Dilemma: Listening to current customers can inhibit breakthrough innovation. I remember taking great exception to this notion...Posted by Neill Archer Roan at 10:50 AM | Permalink
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January 04, 2007
How to Create Value While You're Creating Your Future
Imagine the following scenario: You’re working late one evening, desperately trying to catch up on your work. A knock on your office door interrupts your concentration and the proverbial genie saunters into your office. The genie smiles and informs you...Posted by Neill Archer Roan at 09:47 AM | Permalink
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